This Refund Policy only applies to fees collected by On-Arrive Overseas Consultants for services provided. And this does not apply to Government authorities and Visa fees which are paid towards your visa application to the country you are applying for. It is mandatory that you aware of this Refund Policy. You should familiarise yourself with the terms of this Refund Policy, prior to purchasing any goods or services from ONArrive.
1. The refund policy and percentages are mentioned for the clients who have made full amount and not for the amount paid. If any balance or part payment is pending than refund won’t be applicable. All the refund policies and products services was mentioned in your agreement stage wise even if they fall in one of the mentioned clauses or full service fees haven’t paid than applicants won’t be eligible for refund.
2. The applicant understands that total amount paid will include ON-Arrive consultation fee and the applicable GST. However, the refund would be calculated only on ON-Arrive consultation fee. The GST component is non-refundable at any stage.
3. ON-Arrive is not responsible for any delay caused by third-party services such as Transcript, postal services etc. These services are offered by third parties and amount paid to them. Also, clients cannot claim a refund of service charges.
4. A refund of Service Fees is applicable only if you satisfy the Refund Eligibility Criteria in full. If you fail to meet any of the Refund Eligibility Criteria, We shall have the right in our sole discretion to decline the request for a refund.
5. ON-Arrive is not responsible for refund of any fees or other amounts/charges that have been paid to any Assessing Bodies, Immigration Authorities, Embassy/Consulate/High Commission in the event of the applicant not getting approval of visa/immigration, or in case of rejection or non-acceptance of his/her application at any stage by any respective authority. The processing fees only includes the services rendered by ON-Arrive and does not include any additional fees. The applicant agrees to pay the entire additional fees, as applicable during the
processing.
6. If applicant made the payment through online card payment, the client agrees that he/she will not withdraw or charge back the amount without the knowledge of ONArrive. This includes any customer who disputes a credit card payment that is found to be valid will be permanently blacklisted and barred from use of the service. The policy of refund as mentioned in the agreement and the procedure prescribed by law prevailing at that time under the Jurisdiction of Chennai, Tamil Nadu.
7. If applicant is made the payment through credit/debit or Net Banking, the applicant undertakes voluntarily that he will not dispute the payment or notify the designated bank for chargeback, insisting that the bank to withhold or cancel the payment made to ON-Arrive. The applicant further undertakes to inform his bank that the transaction made to ON-Arrive is genuine and the transaction is an exception for his request to cancel or chargeback the payment in his favor. This includes misuse and card loss cases either by him or through anyone else. The applicant agrees to cooperate with ON-Arrive in this aspect in case ON-Arrive wishes to defend/represent the matter in their favor before any bank/authority.
8. The service fees offered by ON-Arrive have no comparison to the market price and as per the company standard to which client agreed to make the payment. Any claims after the payment, like charges being too expensive or asking for discount and such, would not be entertained and the applicant would have no right to contest the same as it was explained through all the sources of information, and the client
has accepted before registering.
9. Before signing up, applicants accepts that the immigration process includes proof of submitting financial funds (if required), which differs from country to country and the process/category the applicant applies. If failure to provide such documents requested by the concerned immigration/other authorities. ON-Arrive shall not liable for any refund of the service charges. In such cases, no refund request for service
charges will be entertained.
10. If incase visa being rejected under the following grounds, Application won’t be eligible for refund:
11. Applicant must submit all documents include identity, personal form and facts within 30 days of signing up that will help ON-Arrive to sort his/her documentation ready to submit in relevant assessing/immigration authority. If applicant failed to do the same that no reimbursement of the advisory/consulting fee offered to ON-Arrive is outstanding.
12. Each and every communication received by him/her from the processing visa office in writing or via phone-inside a week of the receiving of such a message applicant should notify ON-Arrive immediately. Includes visiting visa office, email, written post and/or inquiry made via phone. If applicant failed to do the same will only suggest that no money back whatsoever is outstanding of any secretarial charges offered to ON-Arrive.
13. Applicant needs to attend each and every interview, as and when requested by the concerned processing visa authority, at the time by the visa authority and at his/her own cost. If applicant failed to do the same will only suggest that no refund whatsoever is outstanding of any secretarial charges offered to ON-Arrive.
14. If the any payment related to visa processing is being rejected/returned/delayed or paid incorrect fees or mode of payment, the applicant agrees not to contest on withdrawal of his application on this ground; as the payment fee is the sole liability of the applicant. This was initially explained by ON-Arrive before signing up.
15. The applicant must understand and agrees that no refund or transfer of ON-Arrive service to a friend or relatives in the even he/she abandons or withdrawal his/her application or due to any reason during the proceedings after he/she signs up.
16. Applicant understands that submission of a visa application processing time will vary time to time. The concerned visa officer may ask for additional documents based on the requirements, and may ask for further submission of such additional documents to the immigration authorities. Any request for the refund on these grounds will not be accepted.
17. Applicant understands that every document other than English, must be translated in English. In case the furnished details are discovered to be inaccurate or fake or deficient or incorrect, such scenario ON-Arrive takes no responsibilities for negative impact of the result. Also no refund shall be claimed–either of the consulting charge or the amount paid to the government authorities.
18. At the discretion of ON-Arrive has the right to terminate/withdraw their services without refund of service fee if the applicant falls under this grounds:
19. Applicant agrees to submit all the documents including originals if required by the concerned assessing authorities or visa officer. If failure to submit the requested documents on his/her part thereof is an independent failure of applicant and ON-Arrive is in no way responsible for the same. Hence, applicant failure to submit the documents cannot be a valid reason to claim a refund.
20. Applicant will inform ON-Arrive, about each every news involving a change of housing/mailing address, educational/specialized credentials, and change of matrimonial status/service or company, newly born kids or any police /unlawful case after the submission of the application. The client’s inability to do the same will only show that no refund at all is outstanding of any advisory charges given to the immigration consultancy.
21. Applicants understands that all charges which may be owed to a variety of government and skills assessing bodies, English language testing authorities, police clearance, medical clearance and university transcript fees etc. The said amount are strictly non-refundable and not adjustable by either any of the receiving offices or the immigration consultancy. ON-Arrive has given no assurance whatever of a favorable appraisal or end result of the projected petition of the client in any phase.
22. Applicants understands that an acceptable English language or other language test as applicable and score minimum points in every given four appraisal factors–read, write, speak & listen as per the requirement of the visa Issuing Authority/Skill assessment authority/embassy. Also applicant agrees that his application cannot be submitted without the necessary Acceptable English language or other language tests, including for partner or dependents above 18 years, and no reimbursement of the advisory/consulting/secretarial services charge offered to ON-Arrive will be outstanding or settled in a situation wherein he fails to attain the required Acceptable English language or other language test.
23. By signing/acknowledging the agreement to avail our services, the client cannot withdraw AT ANY REASON during the process because of own personal circumstances which may have changed. It is unacceptable to consider or entertain any form of settlement. As a business with heavy investment and processing your application, we cannot accommodate requests for refunds once services have been provided for or when any part of the process has commenced.
24. ON-Arrive has not offered any sort of promises, guarantee, advice or pledge on work or job assurance, also approval of visa permit and after landing for any given country. No compensation can be claimed of any advisory/consulting service charges offered earlier to ON-Arrive by the client on the ground that ON-Arrive has been unable to offer a job guarantee abroad.
25. In a situation wherein a clash/ debate/dispute in the matter of the payment made by client to ON-Arrive towards the AGREEMENT duly inked with ON-Arrive. It is ONArrive responsibility, in case it arises and is outstanding, either monetary or otherwise–shall not surpass, and will be restricted to the charges offered to ONArrive advisor/consulting/secretarial charges as part of the duly inked AGREEMENT
26. If your refund request is genuine and falls under our terms and conditions of the company and agreement, processing refund would be between 20-30 working days.
27. ON-Arrive have highly secured software to protect the confidentiality and privacy of our client. ON-Arrive pledged to protect personal details submitted to ON-Arrive from misuse, thief and from unauthorized access, modification or disclosure. Also under following purpose ON-Arrive will disclose the personal details under following:
Note: ON-Arrive Overseas Consultants is not a part of any government authority/organization or embassy. It is Indian based private limited company and we do not have the authority to grant you a visa of any kind. We can only advise applicant who want to migrate or travel to their selected country. The applicant has noticed and aware of all the above provisions in detail, agrees, and continues to adhere to all the terms and conditions of signing/acknowledging this agreement. ON-Arrive is operated and controlled in India with its registered office at Chennai,
Tamil Nadu. The courts in Chennai, Tamil Nadu alone shall have jurisdiction to try any dispute between the company and any person arising out of any issue concerning the company. Force Majeure- In no event shall the Company be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation- strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, any outbreaks, Epidemics or Pandemics; and interruptions, loss or malfunctions of utilities, communications or computer (software
and hardware) services; it is understood that the company shall use reasonable efforts to resume service as soon as practicable under the circumstances. Your file will be withheld /deferred until the situations are under control. If we found you ineligible to apply, no refund will be due on service fee paid as service has already been initiated.
Chargebacks: We expect you to contact us to resolve any problem or issue related to your application and payment, before you make any Charge back request to your bank. The client the client hereby undertakes that he will not claim a refund of the fees and charges paid to ON-Arrive, except to the extent provided in the agreement. Our agreements with clients are drawn on the sincerity, and security, and each
option is spelled out clearly. Our terms are transparent and there is nothing hidden. Applicant understands and hereby agrees the deliverables and refund policy of the service signed up for. For detailed information, please contact us at +91-8122069099 or email to Info@onarrive.com. Our team will get back to you as soon as possible.
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